GENERAL TERMS AND CONDITIONS AS AMENDED ON 14.03.2022

1.GENERAL INFORMATION

1.1 Introduction

ElectraWorks (Svenska) Limited (the 'Gaming Company') offers licensed online casino games and is under the supervision of the Swedish Gambling Authority. Games are available online at www.ninjacasino.se (the 'website'). You must be registered in order to be a Customer of the Gaming Company. This is a requirement for all games on the website.

These General Terms and Conditions describe the provisions regarding the registration of the customer relationship and the Customer's use of the Gaming Account, along with the rights and obligations applicable to both the Gaming Company and the Customer when gambling.

In addition to these General Terms and Conditions, there are Game Rules that regulate in detail, among other things, how the game is played and how the distribution of winnings looks for each Game.

All applicable terms and conditions and Game Rules relevant to the Customer can be read on the website and can also be obtained from the Gaming Company's support/customer service.

1.2 Definitions

Below are definitions for some common expressions used in these General Terms and Conditions.

Customer: A natural person who plays one of the Gaming Company's Games or uses any of the Gaming Company's other potential services.

General Terms and Conditions: The General Terms and Conditions at any given time for ElectraWorks (Svenska) Limited.

Gaming Account: A Customer's account with the Gaming Company for betting and payouts when registering for and playing games.

Game Rules: Game-specific rules that regulate the respective Games.

Gaming System: The Gaming Company's gaming system where, among other things, games are registered and any winnings are calculated.

Other Terms and Conditions: Terms and conditions for services that are not games, for example (but not limited to) any communities and chat rooms on the Gaming Company's website. Other Terms and Conditions also include all relevant conditions applicable at any given time, such as policies and the use of cookies.

Website: www.ninjacasino.se

1.3 Contact details

Email: complaints@bwin.se

Telephone: +46 (0)200896839

Postal address: Customer Services Manager, Suite 6 Atlantic Suites, Europort Avenue, Gibraltar

1.4 Validity, changes to and hierarchy of terms and conditions

The Customer accepts these standardised contractual terms in connection with their registration application with the Gaming Company. The terms and conditions apply until further notice and/or until the Customer deregisters or is deregistered in accordance with this agreement.

In addition to the terms and conditions, the applicable game rules for the game in question, valid at the time of play, also apply. It is the Customer's responsibility to keep themselves informed of the applicable game rules for the game in question, valid at the time of play.

The Swedish Gambling Authority is entitled to change the terms and conditions for any game type at any time for legal, technical or commercial reasons. Changes may also occur due to changes in our procedures or changed organisation or for safety reasons.

If game conditions or rules change, and the change is not insignificant, the Customer will be informed of this in good time before the change takes effect.

Information about changes is sent using the contact details that the Customer has registered with the Swedish Gambling Authority. The Customer is responsible for ensuring that their contact details are up to date at all times and that the contact details are verified when requested. If the Customer does not comply with their obligations under this paragraph, the Swedish Gambling Authority is entitled to block the Customer's gaming accounts, terminate all contractual relationships and have the Customer deregistered from the Swedish Gambling Authority's register. 

Any changes and/or additions to this Agreement will apply from the date specified by the Swedish Gambling Authority. The Swedish Gambling Authority will, where applicable, inform players of such a change in good time before it enters into force.

If these conditions differ in any respect from the rules of the game for a particular game type, the rules of the game take precedence.

In the event of discrepancies between mandatory provisions in Swedish consumer purchase legislation or regulations in the Gambling Act, the Gambling Ordinance or the Swedish Gambling Authority on the one hand, and these terms or the gambling rules on the other, the provisions resulting from the mandatory regulations and the regulations in the Gambling Act, the Gambling Ordinance and the Swedish Gambling Authority shall prevail.

1.5 Correspondence and requirements for updating personal details

Messages from the Swedish Gambling Authority to the Customer are sent using the contact details that the Swedish Gambling Authority has registered for the Customer or through the website. The Customer is responsible for ensuring that their contact details are up to date at all times and that the details are verified when requested.

The Customer must also inform the Swedish Gambling Authority when changing other information provided to

the Swedish Gambling Authority, such as a bank account number for the payment of winnings.

If the Customer does not comply with their obligations under this paragraph, the Swedish Gambling Authority is entitled to block the Gaming Account in accordance with Section 2.5 and terminate the customer relationship in accordance with Section 2.6.2.

2.REGISTRATION AND GAMING ACCOUNT,etc.

2.1 Application for registration and Gaming Account

2.1.1 Application for registration

In connection with the application, the Swedish Gambling Authority requests that the registration applicant identifies themselves and states their name, address and social security number or equivalent. In connection with an application, the Swedish Gambling Authority examines whether the requirements for registration are met in accordance with Section 2.1.3 below. If the application is approved, the Customer will receive information about this either digitally by email or by other appropriate means as determined by the Gaming Company.

2.1.2 Gaming Account

The application for registration, regardless of the procedure, automatically also refers to the provision of the Gaming Account.

2.1.3 Prerequisites for becoming a Customer and holding a Gaming Account

Registration may be made by a natural person who:

  • is registered and has an address in Sweden;
  • is at least 18 years of age;
  • is not personally bankrupt and has not had trustees appointed under Chapter 11, Section 7 of the Swedish Parental Code;
  • is not suspended by the Swedish Gambling Authority from games that require registration; and
  • is otherwise deemed by the Gaming Company to be suitable to be registered and hold a Gaming Account.

The Gaming Company is entitled, in connection with the application for registration and thereafter throughout the validity of the customer relationship, to check with third parties that the above conditions are met. If the Gaming Company finds or has reasonable grounds to suspect that the Customer is personally bankrupt or has an appointed trustee, it may contact the Customer and request a bankruptcy discharge certificate and a certificate of trustee freedom from the Customer in order to verify that the above conditions are met.

Furthermore, the Gaming Company is entitled, in connection with the application for registration and thereafter throughout the term of the customer relationship, to request the Customer to provide information/documentation required by law (2017: 630) if measures against money laundering and terrorist financing are necessary in so far as such information/documentation is necessary for the Gaming Company to fulfil its obligations to achieve sufficient customer knowledge under this regulation, and to fulfil its obligations to protect its Customers from excessive gambling in accordance with the duty of care laid down in the Swedish Gambling Act. In these respects, the Gaming Company may request the Customer to provide information/documentation regarding the Customer's gambling, information/documentation in relation to a person in a politically exposed position and information/documentation regarding the Customer's financing of their gambling. Such information/documentation may, for example, be, but is not limited to, bank account statements, payslips and declarations. The requested information must be provided within a reasonable time limit specified by the Gaming Company.

If the Gaming Company finds, or has reasonable grounds to suspect, that the conditions are not met, it is entitled to refuse an application and, in the case of a Customer who is already registered, immediately stop the Customer from gambling and block the Customer's access to their Gaming Account in accordance with Sections 2.5 and 5.4 below, or deregister the Customer from the Gaming Company in accordance with Section 2.6 below. The Gaming Company further reserves the right, at its own discretion, to refuse an application without any explanation. The Customer is obliged to immediately report any changes to the conditions as described above. The Gaming Account is personal and may be used only by the Customer. Each Customer can and may hold only one Gaming Account with the Gaming Company.

2.2 Personal Gaming Account login details

When logging in to their Gaming Account, the Customer must use e-identification (e.g. BankID/Mobile BankID) to prove their identity. E-identification is a technical ID solution provided by an external party.

Login details for e-identification should be treated with care so that no unauthorised person can access them. The Customer may not allow the Gaming Account to be used by anyone else. In the event that they suspect that their login details for e-identification have been provided to someone else, the Customer must immediately contact the Gaming Company and block their Gaming Account. When the wrong login details are entered a certain number of times in a row, the login will be blocked for security reasons.

The Gaming Company is not liable for damage caused by the Customer not complying with their obligations under these terms and conditions and/or the terms and conditions that apply to the respective security solution from an external party (e.g. BankID/Mobile BankID).

The Gaming Company may from time to time offer other login options if such options meet the login requirements that exist according to the law, ordinances and regulations.

2.3 Funds in the Gaming Account

2.3.1 Transfer of funds to the Gaming Account

Customers who have a Gaming Account can transfer money to their Gaming Account to use for games.

Transfer of funds to the Gaming Account can be made through money transfer methods approved by the Gaming Company at any given time. If a payment/debit card or bank account is used for the transfer of money, only cards and bank accounts belonging to and registered in the Customer's name may be used for transfers to their Gaming Account. The Gaming Company is entitled to check with an authorised third party that the card or bank account is registered in the Customer's name and may refuse receipt of funds if the Customer links a card or bank account that does not meet these requirements. Before verification takes place, the transfer may be denied or restricted by the Gaming Company.

When transferring funds via an electronic payment solution (e.g. Swish), the bank account associated with the payment solution in question is required to belong to and be registered in the Customer's name. In this respect, the Gaming Company is entitled to check with the authorised third party that the bank account is registered in the Customer's name. Before verification takes place and it is confirmed that the conditions have been met, electronic transfers may be denied or restricted by the Gaming Company.

Restrictions on the possibility of transferring funds to the Gaming Account may occur, as detailed on the website.

2.3.2. Transfer of funds from the Gaming Account

In order to transfer funds from the Gaming Account, the Customer needs to enter a bank account that belongs to and is registered in the Customer's name. The Gaming Company is entitled to check with the authorised third party that the current bank account is registered in the Customer's name. If a bank account does not meet these requirements, the Gaming Company may refuse the Customer the ability to link the bank account and refuse to allow transfers to it. Before verification takes place and it is confirmed that the conditions have been met, transfers may be denied or restricted by the Gaming Company.

When transferring funds via an electronic payment solution (e.g. Swish), the bank account associated with the payment solution in question is required to belong to and be registered in the Customer's name. In this respect, the Gaming Company is entitled to check with the authorised third party that the bank account is registered in the Customer's name. Before verification takes place and it is confirmed that the conditions have been met, electronic transfers may be denied or restricted by the Gaming Company.

Transfer of funds from the Gaming Account can only take place after the Customer has logged into their Gaming Account, and can be made using money transfer methods as approved at any given time by the Gaming Company. The transfer may take varying lengths of time depending on the Customer's bank and which transfer method the Customer chooses. When transferring funds from the Customer's Gaming Account, the Gaming Company is entitled to charge an administrative fee.

2.3.3 Use of funds in a Gaming Account when gambling

When gambling, the stakes are paid through the use of funds in the Customer's Gaming Account. The stakes can never be greater than the amount of credit in the Player's Gaming Account. All stakes will be taken from the Gaming Account. If the Customer cancels a game, the stake is returned to the Gaming Account. Winnings are deposited into the Gaming Account. Stakes for games voided by the Gaming Company will be refunded to the Gaming Account as set out in Section 5 below.

Funds in the Gaming Account cannot be used other than as payment of stakes and payment of outstanding funds.

It is for the Customer to check through the website that the games and transactions have been correctly made and immediately report any deviation to the Gaming Company. If the incorrect transaction is a game bet, the Customer must cancel it themselves at their earliest opportunity.

2.3.4 Other provisions on funds in the Gaming Account

In the event that the Gaming Company has incorrectly paid money into the Customer's Gaming Account, the Gaming Company is entitled to withdraw the incorrectly paid amount. Withdrawal may take place, for example, when payment has been made without the Customer winning or if the amount paid exceeds the Customer's winnings. Should such a repossession result in a negative balance, the Customer must settle the resulting debt. The Gaming Company is entitled to block the Gaming Account until the Customer settles the debt incurred.

Funds in the Gaming Account constitute accounting funds, which means that the Gaming Company keeps these separately on account in a bank or other institution governed by the applicable financial services legislation or similar. This means that the Customer is entitled to separation from funds in the Gaming Account in the event that the Gaming Company becomes financially insolvent. Any ROI from the funds will accrue to the Gaming Company.

The Gaming Company's accounting of transactions and balances on the Gaming Account is done exclusively through the website. The Gaming Company does not issue special certificates of balance or transactions made on the Gaming Account. The Customer is solely responsible for all transactions made on the Gaming Account.

The Customer should, both in the case of gambling and when transferring funds, use only equipment that

they have full knowledge of and should ensure that the safety of the equipment is adequate. Money may not be transferred between different Gaming Accounts.

2.4 The Gaming Company's entitlement to close and deactivate games

The Gaming Company is entitled to temporarily close the URL to carry out system maintenance, upgrade or take other technical measures. The Gaming Company intends to carry out these actions in a way that entails as little disruption as possible for the Customer and shall, as far as possible, inform them in advance of planned downtime.

In addition to the above, the Gaming Company is entitled to activate or deactivate games without delay - either one or more games separately or all at once. This can be done at a general level or for a specific Customer.

The Gaming Company is not liable for any damage or loss that the Customer claims to suffer as a result of what is stated above in this paragraph.

2.5 The Gaming Company's entitlement to block a Gaming Account

In addition to what is otherwise stated in these General Terms and Conditions, the Gaming Company is entitled to immediately stop a Customer from gambling without notice or block the Gaming Account:

- if, for safety or technical reasons, the Gaming Company believes this to be necessary;

- in the event that it suspects that the Gaming Account is being used by someone other than the stated holder;

- in the event that it suspects that the Gaming Account is being used for gambling in violation of these Customer Terms, Game Rules or other terms and conditions, or for activities that constitute a crime under Swedish law;

- if the Gaming Company finds it necessary in order to fulfil its duty of care under the Gaming Act (for example, but not limited to, if the Customer plays using borrowed money or for other

reasons is deemed to lack the financial ability to play or exhibits risky

gambling behaviour); or

- if, for other reasons, the Gaming Company finds this necessary (for example, but not limited to, if

the customer behaves extremely inappropriately towards the Gaming Company's staff).

The Customer is not entitled to compensation for loss or damage as a result of the Gaming Company blocking a Gaming Account in accordance with these General Terms and Conditions. Compensation is not provided for any direct damage, such as lost stakes, or indirect damage, such as loss of winnings.

A blocked Customer is entitled to have any remaining funds in the Gaming Account paid to them upon application to the Gaming Company unless otherwise stated in these General Terms and Conditions. Section 5.4 below governs the Gaming Company's right to block the Customer's access to funds in the Gaming Account and recover winnings deposited in the Gaming Account, as well as the Customer's repayment obligations in certain cases.

2.6 Termination of the Gaming Account and deregistration

2.6.1 Customer's termination

The customer is entitled to request deregistration from the Gaming Company's customer register at any time and close their Gaming Account with immediate effect. Deregistration and termination may be requested orally or in writing to the Gaming Company's customer service. Confirmation that termination has taken place is sent to the Customer's registered address or, where applicable, the specific postal address registered with the Swedish Tax Agency.

2.6.2 Termination by the Gaming Company

The Gaming Company is entitled to immediately deregister the Customer from the Gaming Company's customer register and/or close the Gaming Account:

- if, for safety or technical reasons, the Gaming Company believes this to be necessary;

- in the event that it suspects that the Gaming Account is being used by someone other than the stated holder;

- in the event that it suspects that the Gaming Account is being used for gambling in violation of these General Terms and Conditions, Game Rules, or other terms and conditions, or for activities that constitute a crime under Swedish law;

- if the Customer no longer meets the conditions set out in Section 2.1.3 for the holding of a Gaming Account;

- if the Customer has committed a criminal or offensive act;

- if the Customer otherwise, in the opinion of the Gaming Company, abuses the Gaming Account - abuse of the Gaming Account is considered to be, but is not limited to, the Customer using the Gaming Account for the transfer of money between debit cards/bank cards/bank accounts without using a substantial part of the money for gambling at the Gaming Company, or otherwise for what may be suspected to be purposes other than gambling;

- if the Customer has not played a game with the Gaming Company in the last two (2) years;

- if the Gaming Company finds it necessary in order to fulfil its duty of care under the Gaming Act (for example, but not limited to, if the Customer plays using borrowed money or for other reasons is deemed to lack the financial ability to play or exhibits risky gambling behaviour);

- if the Customer, by notification to the Swedish Gambling Authority, has suspended themselves from all games offered by the Gaming Company in accordance with Section 2.7 below;

- if the Gaming Company suspects that the Customer has provided incorrect contact details or has not verified their contact details within a reasonable time of being reminded of this; or

- if, for other reasons, the Gaming Company finds this necessary (for example, but not limited to, if

the customer behaves extremely inappropriately towards the Gaming Company's staff).

If the Gaming Company deregisters the Customer from the Gaming Company's customer register and/or closes the Gaming Account as stated above, the Customer shall be informed in writing/digitally about it and, as far as possible with regard to mandatory legislation, about the grounds for the decision.

2.6.3 Effect of termination

When a Gaming Account is terminated, the Gaming Company shall, no later than five (5) weekdays after closing, transfer any credit on the Gaming Account to the bank account specified by the Customer. If, at the time of termination of the Gaming Account, the Gaming Company does not have both information about a valid bank account and valid contact details of the Customer and thus is unable to contact the Customer, any credit on the Gaming Account accrues to the Gaming Company twelve (12) months after the end of the customer relationship. If, at the time of termination of the Gaming Account, the Gaming Company does not have valid bank account details for the Customer and there is less than SEK 25 remaining in the Gaming Account, the balance will be paid to the Gaming Company in connection with the termination of the customer relationship.

Notwithstanding the above, the Gaming Company shall only pay back what remains of the deposits made by the Customer (i.e. no winnings, if any) if the termination is due to the Customer being suspended due to misconduct, unless otherwise stated in Section 5 below. The remainder of the deposits consists of the sum of all deposits reduced by the total wagered amount. Any winnings remaining in the Gaming Account will be forfeited to the Gaming Company.

2.7 Voluntary suspension

A Customer may, by registering with the Swedish Gambling Authority, for a certain period of time or until further notice, suspend themselves from all games offered by the Gaming Company. A suspension until further notice may not be lifted until twelve months has passed from the initial suspension. The Swedish Gambling Authority lifts the suspension.

In the event of suspension, the Swedish Gambling Authority is entitled to deny the Customer any opportunity to log in to their Gaming Account.

2.8 Information about personal data processing

Information about the Gaming Company's processing of Customers' personal data can be found in ElectraWorks (Svenska) Limited's information about personal data processing, which is available on the website or can be obtained from the Gaming Company's customer service.

2.9 Cookies

The Gaming Company's website contains cookies. Cookies are small text files stored on the Customer's computer/mobile device in order to recognise recurring use of the website and facilitate the Customer's access to various functions.

On the Gaming Company's website, cookies are used to remember whether the Customer has visited the website before and what information they have submitted during previous or current visits, and to improve the Customer's experience on the website.

In addition, cookies are used to enable the Gaming Company to keep statistics on the website visitors. More information about the Gaming Company's use of cookies is provided on the website.

3.LIMITATIONS AND PAYOUT OF WINNINGS,etc.

3.1 Limitation of deposits, login times and losses

Games are played on the Gaming Company's website or via mobile applications such as apps developed by the Gaming Company. For information about which Games can be played, please refer to the website. The website and the mobile applications are interfaces with the Gaming System.

Payment of stakes for games on the website can only be made through the Gaming Account.

3.2 Limitation of deposits, login times and losses

Customers' gambling may be limited by time, deposit or loss limits that may result from mandatory regulations or the Customer's own set limits or limits set by the Gaming Company. A reduction of the existing limit will take effect immediately. An increase in a limit has a time delay that may vary and that the Customer is informed about on the website. These terms comply with the mandatory regulations that exist.

In the event of limit increases, the Customer may be contacted by the Gaming Company in order to fulfil its duty of care.

3.3 Payout of winnings

The Gaming Company chooses whether payment of winnings is made to the Customer's Gaming Account or the verified bank account specified by the Customer, according to the Gaming Company's payment-of-winnings procedures at any given time.

The bookmaker may contact the Customer in the event of a win regardless of how the winnings are paid or the size of the winnings. In the event of higher winnings, the Customer is offered a personal meeting with representatives of the Gaming Company and the paying bank.

The Gaming Company is entitled to apply special security procedures before paying out higher winnings, which may mean a delay in the payout.

The Gaming Company decides from time to time where the limit lies between a lower and higher winning amount.

4.VALIDITY, INTERRUPTED GAMES AND CANCELLATION OF BETS

4.4.1 Validity of bets

A bet is valid as soon as it is registered by the Gaming System, provided that it is not subsequently declared invalid or cancelled.

If there is a difference, for certain games, between data stored in the Game System and data about the game elsewhere, e.g. information on the Gaming Company's website and/or mobile applications such as apps, then the data in the Gaming System applies.

4.4.2 Invalidation and suspension of bets

The Gaming Company is entitled to suspend ongoing games and declare invalid any terminated games due to a technical error or other circumstances affecting the ability to execute the game in question correctly, or if several participants are present in the game, which affects the ability of one or more participants to complete the current bet on the same terms as the other participants. Furthermore, the Gaming Company is entitled to suspend/declare void bets if a technical error or other circumstance causes the bet or its result to be manifestly incorrect.

The Gaming Company may also be entitled to cancel/void bets due to other circumstances where such an entitlement is stated in the Game Rules for a particular Game.

4.4.3 Refund of stakes in cancelled/voided bets

If a game has been cancelled/voided or terminated, the Customer will recover the stakes paid for the game unless otherwise stated by the Game Rules. A refund of the stake is made automatically by deposit into the Customer's Gaming Account. Supplementary refund rules may result from the Game Rules for a particular Game.

4.4.4 Cancellation of bets

The Customer may be entitled to cancel a bet if specified in the Game Rules of the relevant Game.

In such cases, the Game Rules state when cancellation is permitted and what rules apply to cancellation.

5.AMOUNTS OF WINNINGS

5.1 Rounding of winnings amounts

Before paying out the winnings, the Gaming Company is entitled to round down the amount to the nearest whole krona. Special rules for rounding of winnings may result from the Game Rules for a particular Game.

5.2 Tax-free winnings

Winnings from the Gaming Company's games are free from Swedish income tax.

5.3 Information on amount of winnings

Amounts of winnings can be communicated to the Customer in different ways. If the amount of winnings that the Customer has been informed of differs from the data stored in the Gaming System, then the data in the Gaming System applies.

6.COMPLAINTS

6.1 Issues and contact details in the event of a complaint

If the Customer feels that the Gaming Company has done something wrong, such as paying or crediting them the wrong amount of winnings or not making available to them the winnings they consider themselves entitled to, or they have not received a repayment of their stake, they are entitled to make a formal complaint. Complaints regarding issues arising from any of our contractual relationships are most easily and preferably made by the Customer contacting the Gaming Company's customer service team.

Email reklamation@ninjacasino.se

Telephone: +46 (0)200896839

Postal address: Customer Services Manager, Suite 6 Atlantic Suites, Europort Avenue, Gibraltar

6.2 Deadline for complaints

Any complaint must be made within a reasonable time either of having noticed the issue or from when the Customer should reasonably have noticed the issue. Issues that the Customer complains about within two months of them noticing the issue are always considered to have been submitted on time. For complaints submitted after this time, the Gaming Company is entitled to reject them if the complaint cannot be considered to have been submitted within a reasonable time after the Customer noticed the issue or within a reasonable time from when the Customer should have discovered the issue.

The Gaming Company is entitled to reject complaints made after the stated deadline for complaints above.

7.RESPONSIBILITY AND LIABILITY FOR COMPENSATION

7.1 General

The parties' liability for any damage or loss that may arise in connection with gaming (or the Customer's use of the Gaming Account) and the limitations of this liability are governed by these General Terms and Conditions. Unless otherwise stated herein, the Customer is entitled to compensation for direct damage or loss that the Gaming Company has caused the Customer through wilful or negligent actions. A party is never entitled to compensation for so-called indirect damage, such as loss of winnings, loss of income, obstacles to fulfilling obligations to third parties, etc. Special liability and compensation provisions may result from the Game Rules for a particular Game. The Customer is also obliged to compensate the Gaming Company for damage caused by the Customer to the Gaming Company through wilful or negligent actions.

7.2 Damage/loss caused in connection with gaming

The Customer is responsible for their own gaming, and the Gaming Company is not obliged to make the Customer aware if a submitted bet is incomplete or otherwise incorrect or unfavourable.

If the Customer has not updated their contact details or other information about, for example, bank account numbers, as provided by the Customer, and this results in the Customer being caused loss or damage, the Gaming Company cannot be held responsible.

7.3 Damage due to interruption/technical fault

Subject to the limitations resulting from Section 4.7, the Gaming Company is liable for damage or loss due to interruptions or technical faults in equipment that the Gaming Company itself has at its disposal if the interruption/fault has been caused by the Gaming Company acting negligently.

The Gaming Company shall not be liable for damage or loss due to interruption or technical failure in the transfer of games and/or stake amounts between the Player's terminal and the Gaming System or in the event of interruption or technical failure of the internet connection, unless this is due to the Gaming Company acting negligently as above.

The Gaming Company is never liable for damage or loss resulting from a technical fault, delay or problem with the Customer's equipment, internet connection or communication service provider.

7.4 Force majeure

The Gaming Company is not responsible for non-performance of its obligations and/or for damage if this is due to a circumstance that the Gaming Company has not been able to foresee or avoid, such as lightning; fire; governmental order, injunction or other public regulation; strike or other industrial dispute; shortage of communications, goods or energy; power failure; sabotage or technical malfunction that was in principle unforeseeable, etc.

7.5 Cessation of Games

The Gaming Company reserves the right to cease a particular Game at any time.

8.MISCELLANEOUS

8.1 Prohibition of gaming using credit

The Customer must always pay the stake in full to play. The Gaming Company cannot and may not offer or provide the Customer with credit for gambling, i.e. allow bets to be paid afterwards.

8.2 Prohibition of game results manipulation

The Customer is not permitted to inappropriately try to influence the outcome of the game.

The Gaming Company reserves the right to supervise (monitor) games in order to - among other things - detect unusual betting patterns and block bets if there is a suspicion of inappropriate influence of game results and/or unauthorised play as described above.

The Gaming Company reports all legitimate suspicions of gambling fraud to the police.

8.3 Blocking funds in the Gaming Account, repossession and repayment obligations

When there is a legitimate suspicion that cheating has occurred, that the Customer has otherwise inappropriately affected the outcome of the game, that criminal acts have been committed in connection with the game in question or that the Customer has acted in violation of Sections 4.1 to 4.2 above or otherwise in a serious sense violated these General Terms and Conditions, the Game Rules applicable to the Games, or Other Terms and Conditions applicable to the Game in question; or if an obvious error has been made or gambling software is incorrect, or the Customer enters into personal bankruptcy, then the Gaming Company is entitled, for the duration of the investigation, to block the Customer from all games and access to the Gaming Account. If the investigation shows that the circumstance described above has not occurred, the block on gaming and access to the Gaming Account will be lifted. However, if the investigation shows that the above circumstance has occurred, both the Customer's right to any winnings and the Customer's right to recover the amount of the stake paid is forfeited as a penalty/damages and the funds accrue to the Gaming Company. The Customer is liable to refund the Gaming Company for all winnings arising from bets that have been made in violation of the above. This applies regardless of whether or not the Customer has already withdrawn winnings from the Gaming Account.

The Customer is not entitled to compensation for loss or damage, directly or indirectly, as a result of the Gaming Company exercising its rights under this section.

8.4 Disputes

Disputes between the parties shall be decided by a Swedish court in accordance with Swedish law.

Disputes can also be tried by the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, or ARN). ARN’s decisions are not legally binding or imperative on the parties, but constitute a recommendation to the parties on how the dispute should, in ARN’s assessment, be resolved. Usually, ARN’s decisions are an indication of how a court might pass judgement on the dispute. ARN’s dispute review process is offered free of charge, although the parties must be responsible for their own representation costs. The ARN process is adapted so that you can conduct your own defence without being assisted by a representative and the process takes place exclusively in writing.

Box 174, 101 23 Stockholm

www.arn.se

If the parties end up in dispute, you can also turn to the EU's online dispute resolution platform.

https://ec.europa.eu/consumers/odr

The above web address has information on and provides assistance in finding dispute resolution bodies, national consumer organisations and lawyers.

In the case of discrepancies between this English language version of these General Terms and the Swedish language version, the Swedish language version will take precedence.

Modified/Created 31st March 2022